Make a Loan Payment
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Citizens offers a number of different options that allow you to choose the loan payment method that works best for you.
Automatic Payments
Cost: Free
Skip the hassle of remembering to pay your bill by signing up for recurring automatic payments. Click here to fill out our online secure form. Or, you can download and complete the Authorization for Automatic Payment Form and return to us via mail.
In-Branch Payments
Cost: Free
Payments can be dropped off at any of our eight convenient locations during regular business hours.
Payment Via Mail
Cost: Free (+ postage)
Download and print loan payment coupons or write your account and loan numbers on your check. Then, send your payment via mail to our Main Office:
Citizens Community Credit Union
2012 1st Avenue South
Fort Dodge, IA 50501
Online Banking – Transfer Funds*
Cost: Free
Log in to Online Banking to transfer funds from an existing Citizens checking or savings account.
Mobile Banking App – Transfer Funds*
Cost: Free
Download our free Mobile Banking App from the App Store or Google Play, log in using your Online Banking credentials and transfer funds from an existing Citizens checking or savings account.
Online Payment Portal
Cost: $5.00 Convenience Fee
Click here to make an online loan payment using a debit card or with your routing/account number from another financial institution. Available 24/7. Note: you will need your Loan Draft ID # from your “Loan Welcome Letter” before registering to make payments via our online portal.
Phone Payment – Automated System
Cost: $5.00 Convenience Fee
Call (866) 314-7254 to make a phone payment via our automated phone system. Available 24/7. Note: you will need your Loan Draft ID # from your “Loan Welcome Letter” before registering to make payments via our online portal.
Phone Payment – Personal Assistance
Cost: $10.00 Convenience Fee
Call (515) 955-5524, ext. 7709 to make a phone payment with personal assistance. Please state that you are calling to make the $10 phone payment. Available Monday through Friday from 9 AM to 5 PM.
*Option only available for making payment with a Citizens Community Credit Union checking or savings account.
Mortgage Payments
To make a mortgage payment with CU Members, please click here.
