(800) 441-3228
Wouldn’t a 24-hour teller be convenient? PAT is a computerized voice response system that provides you with nearly every teller service. PAT is available 24 hours a day, 7 days a week. With PAT you can make balance inquiries, transfers, find out if a check has cleared, make loan payments, get an estimated loan payment, obtain year-to-date dividend and interest paid, check out current rates, request a check withdrawal, plus much more! All you need to use PAT is a Touchtone™ telephone. To get started, stop in at any Citizens’ office and sign the Voice Response Agreement. Then we will issue you a Personal Identification Number (PIN) and instructions on using PAT.
Transaction Codes
1 – English
2 – Spanish
| 1 – Quick Check
Enter member number followed by
# Enter PIN followed by #
Enter last 4 digits of primary member SSN followed by #
1 – Repeat last item spoken
2 – Additional account information
1 – Checking
1 – Balance and amount available
2 – Last transactions
3 – Tax and IRA information
4 – Select another member or account
* – Previous menu
2 – Savings
1 – Balance and amount available
2 – Last transactions
3 – Tax and IRA information
4 – Select another member or account
* – Previous menu
3 – Loans
1 – Balance and amount available
2 – Last transactions
3 – Tax and IRA information
4 – Today’s payoff amount
5 – Payment information
6 – Select another member or account
* – Previous menu
2 – Account Information
Enter member number followed by #
Enter PIN followed by #
Enter last 4 digits of primary member SSN followed by #
1 – Checking
1 – Balance and amount available
2 – Last transactions
3 – Tax and IRA information
4 – Select another member or account
* – Previous menu
2 – Savings
1 – Balance and amount available
2 – Last transactions
3 – Tax and IRA information
4 – Select another member or account
* – Previous menu
3 – Loans
1 – Balance and amount available
2 – Last transactions
3 – Tax and IRA information
4 – Today’s payoff amount
5 – Payment information
6 – Select another member or account
* – Previous menu
|
3 – Perform Transaction Activity
Enter member number followed by #
Enter PIN followed by #
Enter last 4 digits of primary member SSN followed by #
1 – Checking
1 – Transfers
2 – Loan payment
3 – Cross account transactions
4 – Select another member or account
* – Previous menu
2 – Savings
1 – Transfers
2 – Loan payment
3 – Cross account transactions
4 – Select another member or account
* – Previous menu
3 – Loans
1 – Payment
2 – Cross Account Transactions
3 – Select another member or account
* – Previous menu
4 – Member Services
Enter member number followed by #
Enter PIN followed by #
Enter last 4 digits of primary member SSN followed by #
1 – Checking
1 – Order checks
2 – Sample payment calculator
3 – Select another member or account
* – Previous menu
2 – Savings
1 – Sample payment calculator
2 – Select another member or account
* – Previous menu
3 – Loans
1 – Sample payment calculator
2 – Select another member or account
* – Previous menu
|
